Frequently Asked Questions

After purchase you will receive a download link immediately on screen. Also within minutes of your order and payment, an e-mail will be sent to the address you have associated with your account with a link for your download. Open the files with Adobe Acrobat Reader. You can download the program for free here: www.get.adobe.com/reader.

Note: some computers will open the file in a default program such as "Mac Preview" or "Windows Reader". To prevent any formatting or font issues, it's best to first launch Adobe Acrobat Reader and open the file by clicking on "file > open" in the top tool bar.

With every purchase, a detailed instruction guide on how to edit your template is included.

You must use Adobe Acrobat Reader to make edits to the editable PDF. You can download the program for free here: www.get.adobe.com/reader. If by chance you opened and edited the file in a program that is not Adobe Acrobat Reader, you will need to re-download the files to ensure no formatting issues.

To edit the template, select the text you want to edit and then:
- Mac users, press [Cmd-E]
- PC users, press [Ctrl-E]
A Form Field Text Properties box will pop up in which you can change the font, style, size or color. Only highlighted text is editable (not movable). Other design elements are locked in place.

Note: not all of our items are editable. Please read the description carefully to make sure that your item is editable.

No font downloads are necessary! All of the fonts have been embedded into the PDF files, so you do not need to download any fonts to use our templates.

Highlight the line of text you want to change, then hold down Ctrl+E (PC) or Cmd+E (Mac) to open the properties bar. Click on “more” to see additional adjustment options, particularly spacing and alignment.

It is most likely you have exceeded the text limit for that box. Try resizing the fonts or deleting some text. Sometimes there are blank spaces that cannot be seen at the very bottom of the text box that will use up the allowed space - try deleting from the bottom to see if it will free up space.

This means you have exceeded the character limit for this text box. You will need to either make the font smaller or delete some text.

No, your printer will not print the highlights. The light blue highlight is simply a guide to indicate which text fields can be edited.

We highly recommend converting your PDF file to a JPG prior to submitting to the printer - this will ensure none of the editable text gets removed or changed during the file handing process. If you are sending the file to an online printer, this step is a MUST.

PDF to JPG Instructions:

1. 1. Go to smallpdf.com
2. 2. Click on the "PDF TO JPG" button
3. 3. Upload your PDF file Click on the "Convert Entire Pages" button
4. 4. Click on the thumbnail image of your file to download your JPG

All of our items are available as digital files which gives you the flexibility to print wherever you like and as many as you like (for personal use only). Our printables are formatted to be printed on any 8.5" x 11" or A4 sheet. You can print at home using a home printer, or you can have your items printed with a local print shop or online printing service.

Our printables are formatted to be printed on any 8.5" x 11" or A4 sheet. We recommend a matte card stock with a paper weight between 100-110 lb, as it signifies a mark of quality (please check the maximum paper weight your printer accepts).

Note: our templates do not correspond to any perforated templates.

No, the watermark will not be visible on your downloads and prints. We use the watermark solely on our website to protect our products from being copied.

Some of our designs use a faux foil feature, which is an image of foil placed over the text to give it the appearance of foil. This is then printed digitally using a normal inkjet or laser printer. You do not need a special printer for this, it uses regular ink or toner. Faux foil has a really nice effect and is a much cheaper alternative to real foil.

Yes, we would be honored! Please let us know what you have in mind and we will work things out.

Due to the fact that our products are digital items, cancellations, returns and refunds are not available. We will however do our very best to solve any issues and make sure you are 100% happy with your purchase.

By purchasing, you agree that you have read the item description carefully. Feel free to print as many times as you would like after your initial purchase. However, all documents have been uniquely created and designed by us and are for personal use only and cannot be used commercially or be resold/redistributed. You may not print the design and sell the printed version. Copyright of the artwork does not transfer with purchase.